The Service Edge: 101 Companies That Profit from Customer Care (Plume)
Type
Book
Authors
ISBN 10
0452264936
ISBN 13
9780452264939
Category
Unknown
[ Browse Items ]
Publication Year
1990
Publisher
A Plume Book, United States
Pages
608
Description
Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition. - from Amzon
Number of Copies
1
